Morning Session - A Passion for Service | How to Win Customers and Reduce Lost Sales
Date and Time
Thursday Sep 27, 2018
8:30 AM - 11:30 AM CDT
Location
Osage Centre
Fees/Admission
Chamber member early registration (On or before September 20, 2018)
One attendee: 109.00 each
Five or more: $99.00 each
Chamber member late Registration (After September 20, 2018)
One attendee: $129.00 each
Five or more: $119.00 each
Non-Member Registration
$149.00 each
Description
Bill Drury is a man with a passion. He is on a mission to help businesses create lifetime loyal customers. On September 27 he will present an action-packed 1/2 day workshop with proven strategies and techniques to help everyone in the company win customers and reduce lost sales.
Some disturbing service facts:
FACT: 96% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended them.
FACT: Customers who encounter poor service tell an average of 11 other people about their bad experience.
FACT: 68% of customers who stop doing business with a company do so because of perceived indifference -- nobody cares.
FACT: Courting new business can cost up to five times more than strengthening relationships with current clients.
On September 27 there will be a morning and afternoon presentation of the workshop (both sessions identical), allowing employers to send half their people in the morning and half in the afternoon.
We've heard fantastic feedback about this program!
Zig Ziglar said about Bill Drury
"...Bill has conducted over three hundred workshops for the Zig Ziglar Corporation -- we always got good reviews. He knows what he is talking about. He has an excellent style of delivery. Your people and your company will be better off after hearing Bill Drury."
